Terms and Conditions

1) My commitment to you 


All information you give me will be kept in confidence. Your personal details and medical information will not be made available to third parties unless permission to do so is granted by you. 


Using my judgment and experience, I will suggest certain exercises and other lifestyle advice that I believe will help you achieve your personal goals, but if at any time you have specific requests please tell me so I can accommodate them. 


I intend to work with you within the scope of my knowledge and competencies. Therefore, when I believe it is in your best interests to see another health professional, I will refer you appropriately. 

If I (the trainer) cancels or runs late on a call

Unforeseen circumstances may arise which require our sessions to be rescheduled. In this event the following policy will apply: 

If I am forced to cancel our session within 24 hours I will make up the session at no charge to you. 

If I am forced to cancel our session giving you more than 24 hours’ notice I will reschedule as soon as possible. 

If I run late in starting our session I will extend the session time accordingly or make it up at a future date, whichever is most convenient to you. 

2) Your responsibilities to me 

Disclosure of information. 

Please disclose all health information as requested at our initial consultation and in the PAR Q and Lifestyle Questionnaire and keep me updated and informed of any changes to your health status. This includes all medical conditions; physical and mental, injuries, allergies, and medication you are taking. If necessary, you may need to seek clearance from your doctor before participation in the exercise programme I recommend. 

Accepting potential risks

Whilst for most people exercise is hugely positive with many health benefits, there remains some risk that I require you to be aware of and for you to sign the informed consent and disclaimer that I will provide. 

If you (the client) cancel or run late. 

If you cancel your session with less than 24 hours’ notice, or fail to show you may not be able to recover that session. 

If you cancel your session with more than 24 hours notice then you will be able to reschedule. However, this will be at the convenience and availability of your trainers diary


If you (the client) are late to a session, I will do my best to get the most out of the remaining time left in the session as I am unable to run over time due to previously arranged client commitments.

Other terms. 

PLEASE NOTE: In the event that you need to reschedule or you are running late for a session, please contact me ASAP by texting, calling and leaving a message or emailing me on 07583078652 or john.quartermain@quartermainlifestylecoaching.co.uk

Other :

2) Your responsibilities to me continued

Quartermain Lifestyle Coaching services are charged monthly at £97 per calendar month (PCM) and we require an initial commitment of two months. This is a contractual commitment and you will be charged monthly at an equal amount of £97 PCM. To clarify a monthly payment of £97 is required but a commitment of two months is required contractually (not financially).


Other : Term: This agreement will run for an initial period of two months.

Once the initial term has been completed, the agreement will run until further notice (please note that the agreement cannot be cancelled during the initial term). Any request to cancel this agreement after the initial term is completed is required to be in writing i.e. email or letter. 


Monthly recurring payment of £97PCM

(Unless a discount has been applied).

Being prepared for working with Quartermain Lifestyle Coaching

To get the most out of your online personal training I recommend the following: 

Be completely honest with me from the beginning

To ask questions if you are unsure of anything

To turn up to coaching calls with any questions and queries you have 

If you are feeling unwell before our call please contact me using details specified above

Communication and Commitment 

While I can give you the tools and encouragement to reach your goals, ultimately you will need to assume responsibility for making the required changes. I can best help you with this process if you keep me fully informed of any issues that arise for you. If you have any questions or concerns whatsoever please don’t hesitate to contact me to make me aware. 

3) Terms of this agreement 

The client understands that they are paying the trainer for their services as outlined in this agreement. In the event that the client doesn’t use the services, the client will still be responsible to make payment for the full initial term as agreed above. The trainer will deliver their coaching calls and advice to the best of their ability and will respect all applicable UK laws at all times. The client agrees to make all payments by the due date.


I have read and understood this agreement. By completing the PAR-Q, Informed Consent and Lifestyle Questionnaire, that I have been provided with, I agree to these terms. The terms and conditions will be available for you to view here should you need to after this date. 

Quartermain Lifestyle Coaching


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